Enquiry
+91-79 45023371
1. Returns
We want you and your pet to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 7 days of receiving the item. To be eligible for a return, the item must be:
Unused and in the same condition as received.
In its original packaging.
Accompanied by proof of purchase.
2. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
4. Non-Returnable Items
Certain types of goods cannot be returned, including:
Perishable items such as pet food and treats.
Personalized or customized products.
Gift cards.
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [email protected].
6. Shipping Returns
To return your product, please mail it to:
[email protected]
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
For any questions regarding returns and refunds, please contact us at [email protected] or +91-79 45023371.
Emergency